We make every effort to have the same team clean your home each visit. Occasionally there may be a change in a team member due to illness, vacations and staff changes. Sparkleen’s team leader’s job is to learn your home, be familiar with it, and to train the other team members how to deliver the quality that you expect.
Must I be home when you clean my house?
It’s your choice. Many customers of our house cleaning service prefer to give us a key. Others leave us a key in a safe place each visit. Alarm systems can either be left off or you can give us entry/exit codes. By far, the most efficient and problem-free way for everyone is for you to give us a key and alarm codes.
Are the cleaning teams trained and supervised?
We train all of our team members before they are permitted to enter a home. Each team includes a supervisor who ensures that tasks are completed and we’re meeting our commitments.
Is your cleaning service guaranteed?
Yes. We back all our work with a 100% Satisfaction Guarantee. If you aren’t happy with any area we’ve cleaned, call us within 24 hours and we’ll come back and re-clean it at no cost.
Are your employees insured and bonded?
Yes. All maids are fully bonded and we carry $1,000,000 liability insurance, as well as workers compensation insurance. You are fully protected.
Are your cleaning service teams authorized to work in the US?
Yes. All workers are U.S. citizens or hold a green card and are legally able to work in the U.S.
What are your rates for house cleaning services?
Fees are based on the condition and size of the home. We provide a custom estimate for each property based on your specific needs and frequency of cleaning. You will find that our prices are very competitive.
Can my animals be out while my house is being cleaned?
We love pets, and will be very careful around them. Please let us know in advance what kind of pets you have so we can take care to not startle them or accidentally let them outside. We also ask that you secure them as appropriate in case visitors make them nervous.
Am I responsible for worker’s compensation or insurance?
No. We handle all worker’s compensation and insurance.
How do I pay for my cleaning service?
Payment is due at time of service. You may pay by cash, personal check or accepted credit cards. We also have an online app that you can use to pay, schedule, or reschedule.
How do I cancel or reschedule an appointment?
Please contact us as soon as possible. You can use our online scheduling app, or contact us by phone, 508-534-8767.
What if my regular appointment falls on a holiday?
If your appointment falls on a holiday, we will speak to you in advance to make arrangements to clean your home on another day that same week.
What cleaning supplies or equipment do I need to provide?
We use premium quality products so you don’t need to supply anything. However, if there is a particular product you prefer us to use, please let us know and leave it out and labeled.
What if my cleaning team missed a spot?
Call us within 24 hours and we will re-clean the area, free of charge.
Do I need to do anything before my cleaning team arrives?
To allow us to be most efficient, it is helpful if you pick up toys, laundry, household items, and clutter before the team arrives. This allows us to move through your home more quickly, which can lessen the cost. No worries though, we’re ready to tackle the worst possible messes, and will neatly pile and arrange any items left on floors or furniture.
What is your 28 step cleaning process?
To achieve the cleanest, healthiest environment for your home, Sparkleen utilizes our 28 step cleaning process. This includes cleaning kitchens, bathrooms, and living spaces using premium branded products and HEPA-equipped vacuums to remove allergens out of the air and furniture, as well as cleaning under beds and on top of appliances.
Do I tip the housecleaners?
There is no need to tip team members.